QUOTES

1. Quotes are valid for 15 days, quotes for moves taking place on the last five days and
   the first five days of the month are valid for 5 days only.
2. Additional costs will be negotiated if the following has not been disclosed to us at the
   time of compiling your quote:
   2.1. Premises above second floor
   2.2. Loading more than 25 meters from front door
   2.3. Exceptionally large, heavy or unusually shaped items (e.g., Items 1.7m high, 1.7
   wide, or heavier 20kgs etc), and any items not listed on the inventory

INVENTORY

1. Please be as thorough as possible when compiling your inventory list
2. Changes to the inventory list need to be communicated to us in order to ensure the correct staff and vehicle is reserved for your move
3. Changes to your inventory may have a direct impact on the quote supplied to you.
4. All items are assumed to be of a nature that 2 loaders are able to carry and load. If not, please advise in good time.
5. Please familiarise yourself with the size of the truck allocated to you.

WRAPPING, PACKING AND DAMAGE TO GOODS

1. Please ensure that boxes are not overloaded, 1 worker should be able to lift and carry it.
2. Please ensure boxes containing fragile items are marked clearly and packed and placed upright.
3. Please ensure that ALL valuable and personal items are removed by yourselves or are packed in sealed boxes and always in your possession.
   • All items with the value of R1,000 and above (excluding furniture) must be moved by yourself or specifically mentioned in the inventory or through written correspondence with Right Sideup Movers.
4. While do our utmost to protect your items from being soiled, we highly recommend that light-colored fabric items or fragile items are wrapped in plastic or bubble wrap, which can be arranged prior to the move, to avoid dust transfer or damage from other items.
   • Although we do everything possible to avoid your furniture been damaged, we will not be liable for damages on any furniture or item that is not wrapped by our staff or appropriate packing materials supplied by Right Sideup Movers.
   • Right Sideup Movers stock a variety of quality packaging materials to ensure your items are not damaged, please enquire with the office for more information.
5. Due to excessive vibration of goods transported on a trailer, Right Sideup Movers will not be liable to damages on any items transported on a trailer.
6. Please ensure that you inspect all delivered items before the truck departs as any claim of whatever nature will not be entertained once the team has departed/once the delivery note has been signed.
7. Right Sideup movers will is not liable for any damage unless negligence by our team is proven.
8. Although we sometime use blankets to wrap some furniture, to avoid scratches, we urge you to use extra protection such as burble wraps to avoid damages. Right Sideup movers will not be liable for damages on unwrapped furniture.

ACCESSIBILITY

1. Please note that it is your responsibility to inform us if trucks/trailers are not permitted to enter your complex and to confirm any height/weight restrictions at either location (collection or delivery points)
2. Please ensure that there is ample parking space for our vehicles (6.5m to 8.5m)
3. Please ensure that low hanging branches that could damage our vehicles and that could restrict our access to your property are removed

ARRIVAL TIME

1. While we do our utmost to ensure a punctual arrival, the estimated time of arrival may vary as dependent on factors such as traffic, weather and cooperation of other customers who may be moved prior to you. Your patience is highly favoured.
2. Please ensure that we are able to contact you if we require directions while en-route.

MISCELLANEOUS

1. Please note that our team is not able to assist with the disconnecting or reconnecting of electrical or plumbed appliances, neither are we able to assist with the dismantling and assembling of furniture.
2. Please ensure that exceptionally large or heavy pots have been emptied of soil and plants where possible.
3. Please ensure that all items are removed from fridge’s, freezers and drawers of furniture.
4. Please note that it is your responsibility to inspect both premises prior to our departure to ensure no items have stayed behind.
5. You have the right to check our vehicle/s prior to our departure to ensure all items have been offloaded.
6. You may perform a body search on our employees and search the truck before they depart your premises as loss or theft claims will not be entertained thereafter.
   • All damages must be reported to our office prior to the removal team’s departure.

PAYMENT

1. Please contact us prior to making your deposit to ensure your chosen date is still available
2. Deposit: 50% to be paid in order to accept the quotation and secure the date of your move
3. Balance: 50% to be paid before the truck departs to the collection address. EFT ONLY
4. Please note: Your move will not be confirmed until the deposit is received
5. We regret we do not accept Cheques, Cheque Deposits or cash.

CANCELLATION

1. For moves booked to take place between the 28th and the 2nd of any given month, cancellations need to be made at least 7 DAYS prior to the move.
2. For moves booked to take place during the remaining dates of the month, cancellations need to be made at least 10 DAYS prior to the move.
3. A twenty percent cancellation fee will apply on any cancellation.

INSURANCE

1. Right Sideup Movers insurance covers up to R80,000 for your property. Right Sideup Movers will not be liable for any damage to, or theft of, the property transported or for any loss of whatever nature.
2. Damages must be identified at the time of the move, prior to our departure

OWNERSHIP OF GOODS

1. By accepting our quotation, you warrant that:
   1.1. The goods removed are your property or,
   1.2. You have the authority of the owner (in writing) in respect of the goods being moved
   1.3. You indemnify Right Sideup Movers in respect of any damages and/or costs if these warranties are not true